Shipping, Returns, and Other Terms
Shipping and delivery times
We offer free worldwide shipping for all customers. As we hand-assemble Baseline in small batches to guarantee the highest quality, shipping times may vary. We should have an expected delivery time on the page when you place your order, so you'll kno
Can I track my order?
We will send you an email with your UPS tracking number as soon as your order has shipped, with a direct link to UPS's tracking website. You can use this link to track your shipment until delivery.
What if I'm not home to receive my delivery?
UPS will contact you and re-attempt to deliver your package several times over the next few days. You can also contact UPS with your tracking number to arrange a delivery time that works for you.
Can I get my order delivered to a PO box?
To ensure the secure arrival of your package, UPS will not deliver to a PO box. If you have questions or need to explore alternative delivery options, get in touch with our team.
What if I need to edit or cancel my order?
You can edit or cancel your order any time before it's shipped. Simply reply to your order confirmation email and our team will be able to help.
What is your return policy?
If you're unsatisfied with your purchase for any reason, you’ll have 30 days from the date of delivery to request a return. You will receive a full refund, minus $100 for shipping and tax-related fees. See our full return policy here. 1. Reach out to
What is your warranty policy?
Our hardware components are warranted to be free from defects in materials and workmanship under normal use for 2 years from the date of purchase. During this time, if any part of the product becomes defective because of defects in material or workma
Can I pay in monthly instalments?
We don't currently offer instalment payments through our website, but you may be able to use third-party solutions such as PayPal Credit or split payments through your credit card provider when checking out.
Can I get my order shipped through a third country?
If direct shipping is not available, we may be able to ship to a third country. However, you will be responsible for arranging shipment from there to the final destination. Please note: Returning the system may not be possible if an order is shipped
Can I pay by bank transfer?
We can accept payments via bank transfer in some cases. Please reach out to [email protected] to find out more.