Baseline Vision Help Center

If direct shipping is not available, we may be able to ship to a third country.&#xA0;However, you will be responsible for arranging shipment from there to the final destination.Please note: Returning the system may not be possible if an order is shipped through a third country, depending on the country and shipping route.

If direct shipping is not available, we may be able to ship to a third country. However, you will be responsible for arranging shipment from there to the final destination. Please note: Returning the system may not be possible if an order is shipped

Can I get my order shipped through a third country?

Shipping, Returns, and Other Terms

How do I install the camera on a court with larger net posts?

How many cameras do I need for my court?

How do I install the camera on a square post?

How many players can be on court at the same time?

What courts can Baseline be used on?

Setting Up Your Court

How the Baseline camera works

How durable is the Baseline camera?

Is the Baseline camera water-resistant?

How long will my camera battery last?

What happens if I lose my charger?

How do I recharge my Baseline camera?

How do I update my camera?

How do I control the lights and speakers?

How do I connect to the camera remotely?

Setting Up / Connecting The Camera

The Hardware

Is my device compatible with the Baseline app?

How much storage will I need on my phone?

Can I share my data?

How do I switch between metric and imperial units?

What languages does the app support?

App Settings

The App

Can I travel with my Baseline training kit?

How do I install the Baseline training kit?

How to use video replays on court

How do I download videos?

What does the camera record?

How many sessions can the camera record?

Can I delete a video?

Video Recording and Replays

Freestyle Mode

Drill | Deeper

The 2-Minute Challenge

Match Mode

How do I see the global leaderboard?

Training Modes

Using Baseline for Training

How to install Baseline for tournaments

How to power Baseline's tournament setup

Using Baseline for doubles matches

FAQs: Accuracy for tournaments

How do I change the sound of OUT calls?

How to challenge a call with Baseline

Will you rent cameras for tournaments?

Does Baseline make line calls automatically?

Using Baseline for Tournaments

Shipping and delivery times

Can I track my order?

What if I'm not home to receive my delivery?

Can I get my order delivered to a PO box?

What if I need to edit or cancel my order?

What is your return policy?

What is your warranty policy?

Can I pay in monthly instalments?

Can I pay by bank transfer?

How do I sync my camera for troubleshooting?

What do I do if I see "Error while setting socket connection" when connecting?

What if my camera won't charge?

Need Help?

Do I need my phone while training with Baseline?

Does Baseline work for sports other than tennis?

Is Baseline certified by the ITF?

Can I get my order shipped through a third country?Updated 14 days ago