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Troubleshooting FAQs for Baseline hardware and app
How do I sync my camera for troubleshooting?
NOTE: Before attempting to sync your camera, please reach out to us at [email protected]. Follow this video guide. 1. Make sure your camera is on and charging. 2. Open the back of the camera and connect the ethernet cable to the port. 3. Con
What do I do if I see "Error while setting socket connection" when connecting?
If you see the code "Error while setting socket connection", no need to worry. Exit the app, and complete the following steps:
What if my camera won't charge?
Please check:. If the answer to all of the above is no, reach out to [email protected] and we'll be happy to help.
What does a calibration error mean?
Baseline will automatically calibrate at the start of your session. If you are experiencing a calibration error, it means the camera could not detect the court lines properly. This usually happens if:. Please clear the court, ensure lines are clearly
What should I do if the app disconnects during a session?
As long as your camera remains on and you do not press “End Match”, tracking should continue. You can then reconnect or reopen the app and resume the session.
Why can't I connect the camera to my phone?
If you're having trouble connecting to the camera, do the following checks. If the issue continues, reach out to [email protected] and we'll be happy to help. Your phone might be connected to another WiFi network, which can block connection.